The Trader Support Team at Topstep is crucial for user satisfaction, and the company aims to maintain and enhance this by hiring individuals with positive attitudes, user-focus, and teamwork skills. The role involves learning about financial markets, developing leadership abilities, and taking ownership of initiatives to support traders.
Requirements
- Access to highspeed internet
- Ability to type a minimum of 30 WPM
- Familiarity with CRM tools
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Educate both existing and potential traders in their understanding of how Topstep works.
- Participate in beta testing new features.
- Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Other
- Training takes place during the first three weeks of employment, with required hours from 8:00 a.m. to 5:00 p.m. CST Monday-Friday.
- Full-time availability Monday through Friday is required. This means working 8 hours (plus a 30-min lunch break) starting 7:00am (CT).
- Outstanding interaction with traders is your top priority
- Reasonable understanding of white-glove care
- Minimum of one year experience in a customer contact position
