The Trader Support Team at Topstep needs to maintain high user satisfaction and drive referrals. The role aims to support traders by learning about financial markets, honing leadership skills, and taking ownership of initiatives to ensure enthusiastic support.
Requirements
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Familiarity with CRM tools
- Ability to type a minimum of 30 WPM
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Participate in beta testing new features.
- Contribute to the overall growth and innovation of the company through idea generation and active participation in collaborative team projects.
Other
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
- Maintain in-depth product knowledge through ongoing education.
- Make every trader interaction complete; using empathy as well as knowledge.
- Coordinate with the supervisor for scheduling work hours. This means working 8 hours (plus a 30-min lunch break) starting 5:00pm (CT) or later.
- Able to work onsite in Omaha, Nebraska
- Outstanding interaction with traders is your top priority
- Minimum of one year experience in a customer contact position
