The Trader Support Team at Topstep needs to maintain high user satisfaction and drive referrals. The role aims to support traders by providing technical assistance and product knowledge, contributing to the company's growth and innovation.
Requirements
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Familiarity with CRM tools
- Ability to type a minimum of 30 WPM
- Comfort with remote work and asynchronous tools to communicate
- Participate in beta testing new features.
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Participate in beta testing new features.
- Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times.
- Educate both existing and potential traders in their understanding of how Topstep works.
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
Other
- This role will be onsite in Omaha, Nebraska.
- This is a part-time role with a flexible schedule of up to 29 hours per week, including: Daytime, Overnight, Weekends
- While everyone works remotely, the expectation is that we are in constant communication with each other.
- The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, will love working as part of a team
- Outstanding interaction with traders is your top priority
