Our Trader Support Team drives our user satisfaction and is mentioned repeatedly as a reason our users would refer our company to others. As we grow, we want to ensure that we keep this team packed with positive attitudes, user-focused people, and team players.
Requirements
- Ability to type a minimum of 30 WPM
- Familiarity with CRM tools
Responsibilities
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times.
- Educate both existing and potential traders in their understanding of how Topstep works.
- Participate in beta testing new features.
Other
- This role will have the opportunity to learn about the financial markets, hone leadership skills, and take ownership of initiatives, all to continue driving the enthusiastic support of our traders.
- The successful candidate will be trader-focused, positive-results-driven, eager to learn new technical skills quickly, will love working as part of a team, and will be available to work up to 29 hours per week.
- Outstanding interaction with traders is your top priority
- Reasonable understanding of white-glove care
- Minimum of one year experience in a customer contact position
- Able to work onsite in Chicago, Illinois
- This is a part-time role with a flexible schedule of up to 29 hours per week, including: Daytime, Overnight, Weekends
