The Trader Support Team at Topstep is crucial for user satisfaction and referrals. As the company grows, there's a need to maintain and enhance this team's quality by hiring individuals with positive attitudes, user-focus, and teamwork skills. The role aims to support traders effectively, contribute to the company's growth, and ensure user satisfaction.
Requirements
- Master trading platforms, internal tools, and proprietary systems.
- Familiarity with CRM tools.
- Comfort with remote work and asynchronous tools to communicate.
- Ability to type a minimum of 30 WPM
- Access to highspeed internet
Responsibilities
- Use technical ability to master trading platforms, internal tools, and proprietary systems.
- Skillfully troubleshoot incoming inquiries, determining severity, and escalating to the appropriate team when necessary.
- Participate in beta testing new features.
- Own trader interactions from start to resolution through all of our support channels which include; live chat, phone calls, and Discord.
- Actively participate in improving Topstep’s trader-focused Learning Center, and our internal knowledge bases.
- Contribute to team goals by focusing on cSAT, Quality Assurance, and overall response times.
- Educate both existing and potential traders in their understanding of how Topstep works.
Other
- Must be able to work full-time (5 days/week) — must be available to work Saturday and/or Sunday as part of your regular schedule. Start times range from 6:00 AM to 5:00 PM
- Must be able to attend a training for all three weeks from 8:00 a.m. to 5:00 p.m. CST.
- Weekend availability is required for this position.
- Outstanding interaction with traders is your top priority
- Reasonable understanding of white-glove care
