First American Home Warranty is looking to solve the problem of managing and coordinating contractor hiring-cycle, customer satisfaction, service level, and coverage levels in the Home Warranty Division.
Requirements
- Basic Commercial Insurance knowledge
- Working knowledge of Microsoft Office
- Good organizational skills with the ability to prioritize and follow up.
- Good listening, verbal and written communication skills.
- Proven customer service skills.
- Detail oriented
- Ability to work under pressure and remain flexible to changing schedules and demands.
Responsibilities
- Effectively manage and fill/close acquisition request from area managers.
- Assist contractors with basic questions regarding home warranty procedures and policies.
- Make outbound calls to contractors across the U.S. to market and sell the benefits of joining our contractor network
- Setup both physical and digital contractor profiles
- Follow up with all parties necessary to obtain required paperwork including contractors, license boards, and insurance companies
- Assist contractors with first time billing through First American’s online contractor portal
- Negotiate pricing with contractors within First American guidelines
Other
- High School Diploma or equivalent; some college preferred
- 2+ years vendor management, Customer Service, Sales, or outbound telesales experience
- Strong decision making, problem solving and conflict resolution skills
- Home Warranty or real estate experience desirable
- Ability to work in an environment that values diversity, equity, and inclusion
