The Waldorf Astoria New York is seeking a Training and Quality Assurance Coordinator to help unveil a new era of luxury by ensuring team members are trained to the highest standards and that quality measurements are tracked and improved.
Requirements
- advanced skills working with Excel and Word.
- Posses the ability to conduct audits and use that data to create training plans to ensure hotel standards are being maintained.
- Excellent computer skills
- Analytical approach to work
Responsibilities
- Maintenance of employee records including personnel files, learning history
- Scheduling and coordination of training classes, including maintenance of training calendar
- Development and distribution of training brochures and flyers notifying team members of upcoming classes, tracking employee sign-ups and preparation of materials including certificates of completion
- Input and track data of various Hilton quality measurement programs on trends including, but not limited to, Guest comment cards, Standards of Product and Performance, into computerized tracking system
- Prepare and distribute reports measuring trainings results.
- Maintenance of inventory of all training supplies, stationary, and office equipment
- Complete audits daily on the floor and track areas of improvement needed along with creating training based on findings
Other
- Full-Time
- Various – must be available weekdays, weekends, and holidays.
- A passion for teamwork and development
- Excellent organizational skills with a high level of accuracy
- Excellent communication skills and ability to build effective long-term relationships
