Deloitte Enterprise Performance team is looking to solve the business and technical problem of delivering holistic performance improvement and digital transformation for clients by leveraging enterprise technology, specifically the ServiceNow platform, to design, build, and optimize workflow solutions.
Requirements
- 1+ years of experience with software development or scripting
- 1+ years of experience with process automation, workflow development, or business process improvement
- Experience in strategy, process design, technology enablement, and operational services
- Experience in the implementation of workflow solution on the ServiceNow platform
- Experience with Service Portal configuration, form creation, workflow automation, and task generation
- Experience integrating ServiceNow with enterprise systems via web services and APIs
- Experience working in rapid sprint cycles
Responsibilities
- Design and develop ServiceNow case management solutions through Service Portal configuration, form creation, workflow automation, and task generation to enable a seamless environment.
- Translate user stories into automated solutions by working in 2-week sprint cycles, maintaining a transformative and innovative approach at every step.
- Integrate ServiceNow with enterprise systems, including designing robust solutions for data push/pull via web services and APIs.
- Provide hands-on leadership within sprint cycles to drive timely delivery, accuracy, and quality of key deliverables.
- Work closely with process teams to guide and advance application development through development, review, and testing phases.
- Learn and enhance application development and ServiceNow skills and abilities by joining our ServiceNow Training Cohort and obtaining your CSA (Certified System Administrator) certification on the job!
- Design, build, and optimize solutions on the ServiceNow platform, focusing on the implementation of workflow solution.
Other
- TS/SCI with Polygraph Clearance required
- Must be willing to go on-site in Chantilly or McLean up to 5 days a week.
- Bachelor's Degree in Business, Computer Science, Mathematics, Information Systems/Technology, Data Analytics or similar technical field
- Collaborate directly with clients and business process consultants to understand and define future-state business operations
- Engage with other ServiceNow business modelers, maintain up-to-date awareness of platform best practices and emerging features, and continuously build technical proficiency.
