Bank of America is looking to solve the problem of moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts, while providing quality service and operations support for internal business partners and external clients.
Requirements
- Account Management
- Numerical Reasoning
- Recording/Organizing Information
- Attention to Detail
- Relationship Building
- Research
- Written Communications
- Adaptability
Responsibilities
- Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures
- Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
- Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions
- Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units
- Gains a full understanding of each request with careful reading, research and application of product knowledge
- Selects and executes moderately complex transaction processing and reconciliation with medium to large monetary impact according to established guidelines and procedures and within applicable systems
- Documents all actions taken in the applicable system accurately and in a business writing style
Other
- Bachelor's degree not mentioned, but general skills like Customer and Client Focus, Oral Communications, Prioritization, Problem Solving, Coaching, Mentoring are required
- 40 hours per week
- 1st shift (United States of America)
- In-office culture with specific requirements for office-based attendance
- Commitment to being an inclusive workplace
