End Cyber Risk by assessing inbound security data and communications, dealing with straightforward tasks and escalating to Security Engineers as needed
Requirements
- Security basics with a demonstrated passion for networking and cybersecurity
- Malware
- Network Routing and Switching
- Virtual environment experience with VMware or Hyper-V
- Firewalls and IDS/IPS
- Linux, Windows, Mac operating systems
- Windows and Active Directory
Responsibilities
- Understand IT infrastructure and networking to be able to identify security incidents with the help and guidance of senior security engineers
- Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers
- Effectively dispatch both security and communication triage events to the correct people in a timely manner
- Review customer configurations to ensure that the system is operating effectively. Resolve any issues that you find problematic leveraging documented procedures and playbooks
- Troubleshoot and resolve operational health of sensors and scanners in customer environments
- Investigate end-point agent installation and operational issues
- Resolve cloud sensor configuration and communication issues
Other
- Customer facing experience in any fashion with strong communication skills and easily interact with a variety of different people and personalities
- Attention to process and a willingness to learn
- Recently completed, or within a semester of completing, a degree in Computer Science or Cyber Security discipline OR 2 years in the IT industry with cyber and networking experience
- Ability to attend trainings, seminars or webinars relevant to job role to enhance current knowledge base and skill set
- Ability to work a consistent and predictable schedule, including 12 and 8 hour days, nights, and weekend shifts 24x7x365
