WTW is looking to solve the problem of ServiceNow portal UI design and development, as well as the establishment of a new Knowledgebase design and implementation within a new ServiceNow instance.
Requirements
- Hands-on experience on UI technologies like Javascript, AngularJS, Jelly and HTML
- Must have worked on ServiceNow portal UI design and development
- Detailed knowledge of ServiceNow platform is preferred
Responsibilities
- Development of custom pages on ServiceNow
- Review of both legacy Service Transition and Operational Acceptance Processes
- Develop an understanding of existing Knowledgebase and operational processes from both Legacy organisations and ServiceNow instances
- Establishment of new Knowledgebase design and implementation within new ServiceNow instance
- Work with Corporate IT Communications functions to ensure adherence with WTW standards for documentation and communications
- Develop appropriate processes (and training plan) for ongoing support and operation of the Knowledgebase and Knowledge Management for Operational Acceptance / Service Transition and Support
- Development of custom pages on ServiceNow using UI technologies like Javascript, AngularJS, Jelly and HTML
Other
- A heavy focus on customer service, customer experience and usability
- Degree requirements not specified
- Travel requirements not specified
- Clearance requirements not specified
- Full-time position
