Enhancing the customer experience at Dave & Buster's by analyzing customer feedback, behavior, and business metrics to identify pain points and opportunities
Requirements
- Proficiency in design and prototyping tools such as Figma, Sketch, Adobe XD, or similar
- Solid understanding of user-centered design principles, information architecture, and usability best practices
- Experience with user research methods, including interviews, surveys, and usability testing
- Knowledge of HTML, CSS, and front-end development frameworks
- Experience with a/b testing and data analysis tools
- Familiarity with the Dave & Buster's brand and customer base
- Experience working on projects involving customer experience analysis and data-driven design
Responsibilities
- Conduct user research to understand customer behaviors, needs, and motivations through methods like surveys, interviews, and usability testing
- Collaborate with data analysts and stakeholders to interpret customer experience data and translate it into actionable design insights
- Create user personas, journey maps, and user flows to visualize and communicate the customer experience
- Design and prototype intuitive and user-centered interfaces for web and mobile applications, focusing on key customer touchpoints
- Develop wireframes, mockups, and interactive prototypes to effectively communicate design ideas
- Translate research findings and business requirements into effective design solutions
- Present design concepts and rationale to stakeholders, incorporating feedback and iterating on designs
Other
- Proven experience as a UI/UX Designer, with a strong portfolio showcasing a range of projects and demonstrating your design process
- Excellent communication, collaboration, and problem-solving skills
- Ability to work effectively in a fast-paced, iterative environment
- A passion for the entertainment and hospitality industry is a plus
- Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees
