Nearsure is building a community of passionate professionals for future opportunities, aligning with profiles their trusted clients seek regularly. They are proactively searching for a Dynamics CE Senior Developer to improve customer journeys in Dynamics 365, ensuring seamless operations and enhancing performance, efficiency, and user experience.
Requirements
- Dynamics CE expertise (hands-on configuration and development).
- Experience with auditing and improving customer journeys and call workflows.
- Ability to manage end-to-end changes, from requirements gathering to production deployment.
- Implement, test, and confirm changes function as expected.
- Coordinate deployment of changes into production.
Responsibilities
- Review and audit customer journeys from website form entry in D365 to lead disposition.
- Assess and optimize call schedules.
- Assess and optimize call sequencing and prioritization.
- Assess and optimize time zones and location assignments.
- Assess and optimize call queues.
- Assess and optimize call cycle/replenishment for agents.
- Work with the CEO to align system configurations with call log data.
Other
- Bachelor's Degree in Computer Science, Engineering, or a related field.
- Detail-oriented mindset with a focus on delivering high-quality solutions.
- Advanced English Level is required for this role as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.
