PointClickCare aims to help providers deliver exceptional care by optimizing workflows and driving business outcomes within Long-Term and Post-Acute Care (LTPAC) settings through software implementation and AI integration.
Requirements
- Previous experience configuring or implementing a software solution, database testing and end-user support, preferred
- 2-4+ years in a software implementation role
- Consulting experience within a software organization performing workflow analysis and documenting and delivering recommendations to drive operational excellence
- Strong analytical and problem-solving skills
- Demonstrated attention to detail and quality validation process adherence
- Experience working on a multiple project teams simultaneously balancing milestones and objectives efficiently and on time
- Proven ability to take accountability for a project, demonstrating initiative, and delivering on
Responsibilities
- Principal implementation liaison on the project team documenting customer requirements, translating technical requirements into configuration setup, business processes and goals
- Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value
- Translate technical requirements and execute system configuration setup
- Ensure data quality, integrity, and security requirements for all customer databases
- Assess and validate the implementation plan and manage communication among project stakeholders
- Troubleshoot and resolve configuration issues with great attention to detail
- Update and maintain training databases to incorporate new product releases, enhancements, and leading practices
Other
- The Consultant will be diligent, customer focused, agile, transparent and a strong communicator.
- This individual will build relationships with our customers to become the trusted advisor, guiding them on recommended business practices and use of the solution, that will drive value and impact for their business.
- Working as part of a high performance, cross collaborative team you will be an integral driver of customer value and solution adoption.
- Excellent communication, organizational and collaboration skills
- Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights.
