Walmart is looking to solve the problem of delivering scalable, high-performance software solutions that power post-purchase customer journeys, including order lifecycle management, fulfillment orchestration, delivery visibility, exception handling, and returns.
Requirements
- Extensive experience leading platform engineering teams delivering post-purchase, fulfillment, or logistics systems at scale.
- Proven ability to drive architectural decisions for distributed order lifecycle systems, ensuring scalability, maintainability, and high availability.
- Strong expertise in DevOps, CI/CD, observability, incident management, and cloud cost optimization for high-traffic customer-facing platforms.
- Demonstrated success aligning post-purchase technical initiatives (order reliability, transparency, fulfillment efficiency) with business outcomes.
- Deep understanding of order state machines, asynchronous workflows, event-driven architectures, and integration patterns across commerce ecosystems.
- Skilled at mentoring engineers and fostering a culture of operational excellence, customer obsession, and continuous improvement.
- Strong program and stakeholder management capabilities, including cross-team dependency management across engineering, product, and operations
Responsibilities
- Lead platform-level execution of post-purchase systems, including order management, fulfillment orchestration, delivery tracking, substitutions, cancellations, and returns.
- Oversee shared infrastructure, tooling, and frameworks supporting high-scale, event-driven post-checkout workflows and seamless integration across OMS, fulfillment, logistics, and customer experience platforms.
- Drive the full software development lifecycle across teams, championing DevOps, CI/CD, observability, reliability engineering, and cloud cost optimization for customer-facing and operational systems.
- Collaborate with product, data, and operations teams to design and deliver resilient post-purchase experiences serving millions of customers with strict SLAs.
- Guide architectural decisions to ensure order state consistency, idempotency, fault tolerance, and graceful degradation across distributed systems.
- Mentor engineers and engineering managers, raising the bar on technical quality, operational readiness, and launch excellence.
- Manage stakeholder relationships across business, operations, and engineering; track milestones and dependencies to align post-purchase initiatives with business goals.
Other
- Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 5 years’ experience in software engineering or related area.
- 2 years’ supervisory experience.
- Master’s degree in computer science, computer engineering, computer information systems, software engineering, or related area and 3 years' experience in software engineering or related area.
- 7 years’ experience in software engineering or related area.
- Ability to work in a drug-free workplace and adhere to Walmart’s no tolerance policy regarding the use of illegal drugs and alcohol on the job.
