Walmart is looking to solve technical challenges within its Contact Center platform by designing and developing scalable backend services using Java and Python to enhance customer engagement systems and improve operational efficiency.
Requirements
- Strong backend development expertise in Java and Python, with a deep understanding of building scalable, distributed systems.
- Architectural thinking to design robust, long-term solutions aligned with platform goals.
- Experience with microservices, containerization (Docker), and orchestration (Kubernetes) to support modular and efficient service deployment.
- Proficiency in CI/CD and DevOps practices, including automated testing, build pipelines, and infrastructure as code (e.g., Jenkins, GitHub Actions, Terraform).
- Knowledge of accessibility best practices and implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
Responsibilities
- Lead the design and development of scalable backend services and APIs using Java and Python to power our Contact Center platform.
- Collaborate cross-functionally with product managers, architects, and other engineering teams to deliver high-impact solutions that improve customer experience and operational efficiency.
- Drive technical excellence through code reviews, mentoring, and continuous improvement of development practices.
- Own end-to-end delivery of features, from ideation and architecture to deployment and monitoring in production.
- Troubleshoot complex issues across distributed systems and contribute to platform reliability and performance.
Other
- Effective cross-functional collaboration with product, engineering, and operations teams, paired with an ownership mindset and leadership in mentoring others.
- Ownership mindset, with a track record of driving projects from concept to production and proactively resolving issues.
- Mentorship and leadership capabilities, including guiding junior engineers and fostering a culture of technical excellence.
- Walmart’s culture is a competitive advantage, and it’s fostered by being together. Working together in person allows us to collaborate, align quickly and innovate with greater speed.
- Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job.
