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Leidos is seeking User Engagement Subject Matter Experts (SMEs) to support the Chinook Program, aiming to enhance user adoption and satisfaction for geospatial intelligence solutions within the National Geospatial-Intelligence Agency (NGA) mission environment. The role is critical for the successful implementation and evolution of these solutions by bridging the gap between technical teams and end-users.

Requirements

• 8+ years of experience in user engagement, geospatial intelligence, or related fields, with a focus on NGA or similar intelligence agencies.
• Strong knowledge of geospatial intelligence systems, mapping tools, and geospatial data.
• Proven experience in user training, engagement, and support within complex technical environments.
• Experience working with agile methodologies and understanding of the development lifecycle.
• Proficiency with program management tools and reporting systems (e.g., MS Project, SharePoint, JIRA, Confluence).
• Expertise in NGA tools and systems such as ArcGIS, Google Earth, or MapInfo.
• Knowledge of cloud technologies, big data analytics, and artificial intelligence in the context of geospatial intelligence.

Responsibilities

• Lead the development and execution of user engagement strategies to enhance user adoption and satisfaction for geospatial intelligence solutions within the Chinook Program.
• Work closely with NGA stakeholders, mission owners, and technical teams to understand user requirements, workflows, and pain points.
• Design and deliver user training, workshops, and informational sessions tailored to different levels of users, from operational personnel to senior leadership.
• Gather and analyze user feedback, providing actionable insights to drive system improvements, optimizations, and new feature development.
• Act as the primary point of contact for user inquiries, ensuring effective communication and timely resolution of any issues or concerns.
• Collaborate with other subject matter experts and technical teams to translate user needs into system requirements and functional improvements.
• Assist in the creation of user documentation, FAQs, and other support materials to help users navigate and maximize their use of geospatial intelligence systems.

Other

• US citizenship is required per contract.
• Top Secret with the ability to obtain SCI, as well as a Polygraph.
• Ability to build and maintain relationships with key stakeholders, both internal and external.
• Strong communication and presentation skills, with the ability to explain complex concepts to non-technical users.
• Excellent communication, stakeholder engagement, and team leadership skills.