CapTech's Customer Experience (CX) team seeks a UX Architect to design sophisticated, intuitive, and impactful digital brand experiences informed by user research and accessibility best practices, ensuring alignment between user goals and business objectives.
Requirements
- expert knowledge of interaction design and usability principles
- proven understanding of user research and usability testing methodologies, with strong analytic capabilities necessary to provide insights and recommendations.
- proven understanding of product strategy, heuristic analysis, information architecture, user research, user interface and interaction design, wireframing, prototyping, and usability testing.
- Figma expertise is preferred, with proficiency in in comparable design tools (Sketch, Adobe XD).
- Proficiency with Illustrator, Photoshop, and InDesign, as well as PowerPoint.
- Working knowledge of Agile product development lifecycles and practices is a plus.
- Familiarity with WCAG and other accessibility guidelines and standards is a plus.
Responsibilities
- Leading the creation of personas, customer journeys, conceptual prototypes, and responsive interfaces that follow interaction design and usability best practices.
- Leading advanced design activities such as design workshops, rapid prototyping, and iterative user testing.
- Producing clean, informative, and concise presentations to clients and internal teams that communicate the rationale behind your designs and recommendations.
- Advocating the benefits of accessible design and usability with clients and team members.
- Giving insightful and constructive feedback on the designs, including interactions, information architecture, content, and alignment with business goals and user needs.
- Performing competitive assessments and providing innovative alternatives, as well as researching and understanding design and technology trends.
- Proactively seeking to mentor others about design. Providing design oversight and art direction for visual and interaction designers.
Other
- 5+ years professional experience, ideally in a consulting or agency context.
- 4-year+ degree in design, fine arts, or similar preferred.
- Proven written, verbal, conceptual, and visual communication skills.
- Comfort discussing scope and level of effort (LOE) with senior practice area and account team members.
- Volunteering for CX leadership opportunities, including contributing to methodologies, capabilities, approaches, and toolset. Attending and leading CX meetings and trainings. Engages in professional development and industry involvement.
