Merkle is looking to solve complex challenges in designing interfaces and experiences for their clients, particularly in the home energy solutions market, by hiring a User Experience Lead to create intuitive, human-centered solutions.
Requirements
- 5+ years of UX design experience with a portfolio demonstrating design thinking, problem-solving, and strong visual craft (layout, typography, color, accessibility) across desktop and mobile, including complex systems and end-to-end product design
- Deep understanding of user-centered design principles and digital best practices (responsive web, mobile, native apps)
- Familiarity with web technologies (HTML5, CSS3, JavaScript) to collaborate effectively with developers
- Proficiency with modern UX tools such as Figma (wireframes, prototypes, design systems) and Adobe Creative Suite for supporting visual design needs
- Strong visual and interaction design skills, along with excellent communication and storytelling abilities
- Hands-on experience with usability testing, research synthesis, journey mapping, service blueprints, user flows, and accessibility standards (WCAG)
- Experience in an agency, design consultancy, or product design studio
Responsibilities
- You will support the design of end-to-end digital experiences across mobile, commerce, and web products in partnership with project leads
- You will create user-centered solutions that balance customer needs with measurable business outcomes
- Apply design thinking at both the interaction and journey level to ensure clarity and consistency
- Conduct usability testing, synthesize findings, and translate insights into actionable improvements
- Leverage consumer behavior, research, and data to inform design decisions
- Stay current with design and technology trends and bring fresh ideas into client work
- Communicate design rationale effectively to stakeholders through presentations and storytelling
Other
- Bachelor’s degree in Design, HCI, Psychology, or related field — or equivalent professional experience is welcome
- Must be willing to work EST or CST business hours
- Ability to collaborate with smart, passionate teams
- Strong communication and storytelling abilities
- Ability to work remotely
