BNY is seeking a User Experience Research Lead to inform and refine the complex digital financial systems that underpin their products, driving transformative solutions that redefine industries and uplift communities worldwide.
Requirements
- 8-10 years of experience conducting UX research on products, managing UX research projects in Finance and/or Technology businesses.
- 3+ years of experience working with senior leadership (e.g. Director level and above).
- A robust and demonstrable understanding and application of appropriate and differentiated research methods; including when and how to apply them during the product development process.
- Experience with remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation.
- Experience with prototyping and testing to validate ideas, gather insights, and refine solutions.
- Knowledge of emerging technologies, industry trends and research best practices.
- A portfolio that demonstrates some or most of the expertise described above.
Responsibilities
- Lead collection, analysis, and documentation of user behaviour through remote and lab studies, field visits, ethnography, surveys, benchmark studies, and in-product experimentation.
- Communicate and advocate research findings to diverse audiences through written reports and in-person presentation, exposing opportunity and potential for impact.
- Collaborate on prototypes designed and built to validate ideas, gather insights, and refine solutions.
- Provide guidance and support to junior team members, fostering growth in our user experience research capability.
- Apply deep knowledge and application of qualitative and quantitative research methods to inform the transformation and evolution of products and services.
- Set up a research practice that informs the transformation and evolution of the products and services offered today into simple, intuitive and powerful experiences trusted by clients and teams across the world.
- Expand knowledge of emerging technologies, industry trends and research best practices; and how they might benefit clients, users, and internal teams.
Other
- Ability to leverage years of individual contribution and leadership experience to drive user experience research practices across multiple product and platform experiences.
- Ability to work closely with product designers, cross-functional partners, subject matter experts and leadership to understand and prioritise research opportunities in a fast-paced, rapidly changing environment.
- A passion for expanding knowledge and applying it to benefit clients, users, and internal teams.
- Ability to communicate and advocate research findings to diverse audiences through written reports and in-person presentation.
- A portfolio is required to be considered for this position.
