Glean is looking to uncover meaningful insights that shape their AI platform by hiring a User Researcher to drive research initiatives that inform product strategy, support decision-making across the product development lifecycle, and champion the needs of their users.
Requirements
- Demonstrated excellence in qualitative methods (in-depth interviews, contextual inquiry, journey mapping, JTBD) with solid quantitative skills in survey design and analysis
- Hands-on experience incorporating AI tools into research workflows
Responsibilities
- Drive mixed-methods research defining and executing studies across discovery, generative, and evaluative phases for Glean's product domains, from AI assistants to enterprise features
- Own end-to-end research initiatives leading all phases from scoping and method selection through recruiting, data collection, synthesis, and delivering decision-ready outputs
- Partner with cross-functional teams collaborating with product, design, engineering, and GTM to prioritize high-value research that balances rigor and scrappiness in our fast-paced environment
- Synthesize insights into strategy crafting clear narratives and crisp recommendations that shape product direction, prioritization, and design decisions across the organization
- Pioneer AI-enhanced research embedding AI tools into research workflows, continuously improving processes and operations while maintaining insight quality and validity
- Scale research practice establishing qual/quant programs and frameworks, mentoring others who conduct research, and democratizing research capabilities across teams
- Build foundational understanding developing personas, journey maps, and JTBD frameworks that help teams deeply understand enterprise users and their workflows
Other
- 5+ years in user research with strong record of influencing B2B/enterprise product direction through insights, data triangulation, and storytelling
- Passion for enterprise users, the future of work, and how AI can augment human intelligence
- Operate independently amid ambiguity, prioritizing by user and business impact while thriving in high-growth startup environments
- Clear, persuasive communicator with strong narrative craft — able to make complex findings accessible and actionable for diverse audiences
- Bachelor's degree in HCI, Psychology, Anthropology, or related field; Master's preferred
