Strata is looking for a UX Researcher to help leading hospitals, universities, and financial institutions make better decisions with their financial, operational, and strategic data by uncovering user needs and pain points and translating them into actionable solutions and product decisions.
Requirements
- Relevant research experience within an agile team; SaaS, finance, or healthcare experience highly preferred
- Demonstrated ability to effectively respond to both clear and ambiguous research requests by using the most suitable research methodology and deliver data backed insights
- Strong understanding of how to adapt processes and approach based on project constraints
- Demonstrated ability to deliver actionable recommendations and next steps through clear and concise research reports
- A body of past work that showcases strong core research skills including generative research, evaluative research, analysis, and generating actionable insights
- Experience with quantitative research and familiarity with metrics/analytics tooling is a plus
Responsibilities
- Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development
- Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints
- Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights help shape product decisions from discovery through launch
- Create research plans, coordinate recruitment, talk to our users, share relevant insights with stakeholders, connect insights across studies and teams, with support from senior researchers.
- Become an expert in our research repository and help maintain it so our product teams have a source of truth to influence their decisions.
- Show initiative in end-to-end ownership of research studies, while seeking feedback and guidance from senior team members as you stretch into strategic work.
- Brainstorm research questions with other research team members
Other
- Feel comfortable sharing your expertise, offering research advice in group settings, and be growing into a trusted research partner to your stakeholders and team members.
- Fearlessly dig into existing research and new research you generate to understand our users’ needs
- Contribute to problem discovery activities, with your design and product manager peers, while learning how to refine ambiguous questions into clearer goals.
- Constantly learn from those around you
- Ask tough questions, identify assumptions, discuss new ideas, and remain open to opposing viewpoints
