Atlassian is looking to solve the problem of shaping its products and platforms by partnering closely with product management, design, engineering, and data science to understand customer needs and make better product decisions.
Requirements
- 2+ years of hands‑on experience designing and conducting user research (qualitative and/or quantitative), ideally in a software or technology environment.
- Proficiency blending foundational qual (interviews, usability) with quant (surveys, simple experiments) to provide balanced insights using tools such as Qualtrics, UserZoom, Dovetail, Tableau.
- Interest in AI‑powered products; eagerness to grow expertise.
- Strong communication skills with ability to convey insights through storytelling and visualization.
- Collaborative mindset, curiosity, openness to feedback.
Responsibilities
- Plan and execute research: Independently scope, design, and run research studies—from planning and fieldwork to analysis, synthesis, and storytelling—with guidance as needed.
- Apply mixed methods: Use approaches such as surveys, interviews, usability testing, and ethnographic observation to uncover user needs, behaviors, and pain points.
- Collaborate cross-functionally: Work closely with product managers, designers, engineers, product marketers, and data scientists to ensure research is relevant and actionable.
- Communicate insights: Share findings in clear, creative, and compelling ways—using storytelling and visualization—to help teams understand customer needs and make better product decisions.
- Contribute to craft: Share best practices, help improve research methods and processes, and stay informed on trends in user research, AI, and product development.
- Support the team: Participate in onboarding and mentoring of new hires; share improvements that create positive impact on the team and Atlassian broadly.
Other
- Bachelor’s degree or equivalent in a relevant field (e.g., Psychology, Human–Computer Interaction, Social Sciences, Statistics, or related discipline); postgraduate study a plus.
- Collaborative mindset, curiosity, openness to feedback.
- Strong communication skills with ability to convey insights through storytelling and visualization.
- Ability to work in a distributed-first company with virtual interviews and onboarding.
- Ability to support and participate in onboarding and mentoring of new hires.
