MagicSchool needs to deeply understand the needs of educators and administrators to inform product design, strategy, and customer experience at scale.
Requirements
- Deep experience leading user research in consumer or enterprise environments.
- Expertise across qualitative and quantitative research methodologies.
- Experience working on products serving millions of users or operating at significant scale.
- Proven track record of shaping product and design decisions that improve engagement, customer satisfaction, or business outcomes.
- 15+ years driving user research and customer insights.
- Demonstrated success driving measurable improvements (CSAT, NPS, MAU, retention) through research.
- Familiarity with combining multiple data sources (qualitative, quant, usage analytics) into cohesive insights.
Responsibilities
- Design and execute end-to-end user research (qualitative and quantitative) to answer key product and design questions, including interviews, usability testing, focus groups, and surveys.
- Strengthen and formalize our Voice of Customer program by synthesizing signals from support, surveys, usage data, and social channels to inform product direction.
- Translate insights into clear, compelling narratives that influence product, design, and leadership decisions.
- Serve as the connective tissue across teams - partnering with Product, Design, CX, Sales, and Marketing to ensure customer needs are consistently represented.
- Drive actionable, customer-centric recommendations that improve product experience, increase customer satisfaction, and guide roadmap prioritization.
Other
- Strong storytelling, synthesis, and communication skills; ability to influence cross-functional teams through insights.
- Experience operating in fast-paced, cross-functional environments.
- Background in EdTech or experience working closely with educators/administrators.
- Experience building or scaling a Voice of Customer program from the ground up.
- This role will approximately be 15-20 hours/week for a 3 month duration.
