Spotify's Music Mission aims to empower creators by building promotional and expression tools for artists and their teams, leveraging Spotify's understanding of listener behaviors. The Product Insights team needs to represent the voice of users, understand their needs and behaviors, and collaborate to shape new ideas and offerings that impact millions of artists and listeners.
Requirements
- 4+ years of user research experience in a product-focused role
- Skilled at independently scoping, managing, and delivering research projects from end to end
- Proficient at applying and adapting qualitative methods such as in-depth interviews, diary studies, and concept testing
- Experienced at conducting surveys strategically to enrich qualitative research by validating themes, identifying participant segments, and scaling insights
Responsibilities
- Design, plan and implement comprehensive research plans to uncover user needs and behaviors
- Independently scope research questions, select appropriate methodologies, and manage timelines to deliver actionable insights with speed
- Collaborate closely with PMs, designers, data scientists, and industry-facing partners to ensure user insights influence product and business decisions
- Deliver compelling findings that balance deep user empathy with an understanding of the strategic and commercial needs of the music industry
- Partner with data scientists to design mixed-methods studies and triangulate findings
- Build trusted relationships with team members by bringing insights to life through engaging storytelling in continuous dialogue, presentations and workshops
Other
- You have a degree in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a related research or scientific field
- Strong communicator able to influence cross-functional stakeholders and connect insights to business strategy
- Flexible and adaptable, you are comfortable navigating uncertainty and using insights to uncover direction and build confidence
- Comfortable working across both B2C and B2B domains
- Passionate about the intersection of music, technology, and user experience
- This role is based in New York City
- We offer you the flexibility to work where you work best! There will be some in person meetings, but still allows for flexibility to work from home
