Chime is looking to deepen its understanding of how to decrease financial risk for both its members and the business, as well as improve members' experience filing and resolving disputes.
Requirements
- Experience conducting various research methodologies such as survey writing, survey analysis, user interviews, usability testing, journey mapping, diary studies and field studies
- Proficiency in communicating user research findings with cross-functional partners to drive impact
- Excellent understanding of the strengths and shortcomings of different research methods, including when and how to apply them during product development
- Experience working in a startup environment, high-growth startups are a strong plus
- Experience in a Fintech organization is a plus
- Independently designed research studies that have positively influenced user needs and business metrics
Responsibilities
- Conduct thoughtful research on company strategy, products, and services to help members with their financial health
- Develop mixed-method research studies that include stakeholders in every step of the process, from study concept to insight delivery
- Produce research artifacts that are human-readable and concise to inform what is being learned about members
- Act as a champion for high-caliber user advocacy throughout Chime and champion members first in all decisions
- Work collaboratively with stakeholders from Product, Design, Marketing, and Analytics to understand members and unearth problems to focus on
Other
- At least 3 years of user research experience for consumer products that have digital experiences
- A thoughtful hybrid work policy that combines in-office days and trips to team and company-wide events depending on location
- Competitive salary based on experience
- 401k match plus great medical, dental, vision, life, and disability benefits
- Generous vacation policy and company-wide Chime Days, bonus company-wide paid days off
