Blueprint is looking for a UX/CX Researcher to join their team to build cutting-edge technology solutions and deliver best-in-class service to their customers. The role will involve driving research strategy for large-scale, end-to-end customer and partner experiences, defining research goals, leading studies, translating insights into actionable frameworks, and partnering with cross-functional teams to shape future-state experiences.
Requirements
- 5+ years of UX Research experience
- 3+ years of UX Research experience
- 3+ years relevant experience within the technology sector.
- 3+ years experience conducting research that influences both product direction and detailed experience design.
- 2+ years experience with extensive digital solutions (omni-channel, self-service, AI-driven products, bots, etc.).
- 2+ years conducting 1:1 research interviews.
- 1+ year experience supporting enterprise (B2B) customer experiences.
Responsibilities
- Define research scope and craft research goals with clear, business-aligned success criteria.
- Identify research needs and potential problem areas; select the most effective research methods based on objectives.
- Execute a wide range of research methodologies (qualitative, quantitative, foundational, evaluative, interviews, surveys, etc.).
- Design, plan, and facilitate remote workshops, interviews, field studies, international research, and survey programs.
- Develop key research artifacts including discussion guides, personas, journey maps, and service blueprints.
- Leverage data and research findings to prioritize requirements, inform strategy, and guide design direction.
- Communicate complex insights in a compelling, customer-centric way that aligns stakeholders on future-state vision.
Other
- Bachelor’s degree in HCI, Human Factors, Computer Science, Information Science, Technical Communications, UX Design, Behavioral/Social Sciences, or related field OR Master’s degree in a related field OR Equivalent professional experience
- Professional Design Thinking certification (IDEO, IBM, Stanford, Luna, Forrester, accredited university programs).
- This role is ideal for someone who thrives in fast-paced, highly collaborative environments and enjoys working on complex, high-visibility initiatives involving design, strategy, and customer experience.
- Build strong cross-team partnerships to influence customer-centric solutions at scale.
- Present recommendations beyond the design team to help shape broader business decisions.
