The Digital Direct Sales (DDS) team at Microsoft is responsible for the Microsoft Store eCommerce experience, aiming to create a trusted online destination for consumers and small businesses. The DDS Studio is focused on delivering best-in-class UX, creative design, and operational excellence, and is seeking a UX Design Lead to drive innovative user experiences and optimize the eCommerce platform.
Requirements
- 4+ years of experience with Figma, prototyping, and design systems.
- Deep understanding of user-centered design principles, interaction design, and information architecture.
- Proven track record of designing and shipping impactful eCommerce experiences at scale.
- Experience building and scaling design processes in agile, fast-paced settings.
- Stay current with UX trends, tools, and technologies—especially in AI.
Responsibilities
- Define the structure, usability, and functionality of digital experiences across the customer journey.
- Lead UX research to uncover user needs, behaviors, and motivations that inform design decisions.
- Apply design thinking and other frameworks to drive innovation, solve real customer problems, and influence business outcomes.
- Create wireframes, prototypes, and user flows to communicate and validate design ideas.
- Optimize conversion rates using A/B testing, heatmaps, and behavioral insights.
- Present design concepts and rationale to stakeholders through storytelling and data.
- Monitor post-launch performance and iterate based on user feedback and KPIs.
Other
- Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design OR Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design OR equivalent experience.
- All applications must include a digital portfolio showcasing end-to-end design thinking, systems design, and measurable impact.
- Organized, curious, and collaborative—thriving in fast-paced, cross-functional environments.
- Self-directed, detail-oriented, and eager to learn.
- Excellent communication, storytelling, and stakeholder management skills.
- Demonstrated ability to influence cross-functional teams and senior leadership.
