Deloitte DT-US Product Engineering team needs to drive a customer-centric mindset for creating products & solutions and develop capabilities and skills of the experience team by strategically designing, planning, and executing user research studies and analyzing behavioral metrics to drive design decisions and user experience priorities.
Requirements
- Minimum 6 years of conducting comprehensive research across multiple methodologies, driving actionable insights that shape product development and customer success
- Minimum of 1 year of experience leading research initiatives and coordinating efforts among a team of researchers.
- Demonstrated experience developing/utilizing user research methodologies including focus groups, ethnography, concept validation, usability testing, card sorting, surveys, mobile testing, etc.
- Demonstrated experience developing creative, strategic research plans that seamlessly connect big-picture thinking with detailed execution.
- Expert analytical and problem-solving skills, with a strong foundation in data analysis, statistical methods, and the creation of metrics dashboards.
- Proficient in using research insights to advocate for a customer-focused and product-driven mindset.
- Adept at conducting rapid, iterative research to inform product decisions and identify simple solutions to complex problems.
Responsibilities
- Define research strategy, design, and execute research studies effectively
- Provide user research expertise and execution across products in a cross-functional environment.
- Develop appropriate research methodologies and test plans for products, employing innovative approaches that are the best fit for individual products or areas
- Conduct research using a wide variety of qualitative and quantitative methods to generate actionable insights across the product development lifecycle, from generative research to identify new opportunities, iterative concept evaluation, and post-launch testing
- Synthesizes research results into usable assets such as user personas, and translates research results into valuable and delightful design opportunities
- Collaborate with empowered product teams to define success metrics from both qualitative and quantitative perspectives, aligning research with business goals
- Develop a systematic approach to collecting, sharing, and communicating research insights with product teams to inform design improvements
Other
- Ability to travel 5-10%, on average, based on the work you do and the clients and industries/sectors you serve
- Effective mentor, building impactful relationships with junior researchers and cross-functional teams, while guiding their professional growth.
- Inspirational player-coach, capable of leading research efforts for large teams or independently driving research initiatives for specific products.
- Proven communication and collaboration skills, with the ability to present research findings clearly and influence decisions across all levels of the organization.
- Bachelor’s degree in Cognitive Psychology, Experimental Psychology, or a related field
