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Fidelity's future growth by understanding people and their needs. Your research will inform and inspire our business and design leaders to improve current offerings and develop new products that help people achieve their financial goals.

Requirements

• 10+ years of proven experience conducting/leading Design Research/User Experience Research efforts.
• Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
• Ability to understand customer needs data and work with product teams to apply it to experiences
• Expert written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly, with a strong point of view and actionable takeaways.
• Ability to tie research insights and recommendations to business needs and customer problems
• Familiarity with analytics and in-market experimentation preferred
• Business expertise: ability to understand business drivers and provide research

Responsibilities

• Plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit.
• Have responsibility for a domain or focus area within Fidelity’s business in which you identify and prioritize the research that will most effectively drive user and business outcomes
• Engage daily with Product, Design, and Content stakeholders, including senior leaders, to understand priorities and key initiatives
• Proactively identify research opportunities and lead the development and execution of research roadmaps that align with business priorities and deliver actionable insights
• Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
• Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
• Contribute to the UX Research community by participating in initiatives that improve our practices and processes and mentoring junior researchers

Other

• Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
• Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
• Ability to shift in a complex environment
• Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
• Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies