Runpod is pioneering the future of AI and machine learning by offering cutting-edge cloud infrastructure for full-stack AI applications. The company aims to empower innovators and enterprises to unlock AI's true potential and transform industries. The UX Research Intern will help refine the developer experience by conducting usability tests and contributing to a best-in-class user experience.
Requirements
- Familiarity with usability testing methods through coursework or independent study, with the ability to discuss common techniques.
- Strong organizational skills and high attention to detail, with proficiency in Google Docs and Google Sheets.
- Professional presence and the ability to engage with customers for extended periods of time in a research setting.
- Fast, stable internet connection suitable for running uninterrupted video sessions.
- Excellent written communication skills and comfort speaking in group settings.
- Openness to feedback and commitment to professional growth throughout the internship.
- Preference given to candidates with a background in software engineering or familiarity with AI development
Responsibilities
- Run Weekly Usability Studies: Conduct up to five usability sessions each week using mockups, prototypes, or the live Runpod platform. Gain hands-on experience facilitating sessions, observing user behavior, and capturing actionable insights.
- Participate and Learn from Others: Attend sessions led by senior researchers and product managers, take detailed notes, and use these opportunities to strengthen your skills in interviewing, observation, and synthesis.
- Synthesize and Present Insights: Deliver short debriefs immediately after sessions and produce comprehensive reports or presentations that clearly connect user findings to potential product improvements. Present results directly to members of the product team.
- Amplify the Voice of the User: Help increase visibility of usability testing within Runpod by sharing insights across teams and advocating for improvements that directly enhance the developer experience.
- Drive Measurable Impact: Track usability findings against product outcomes to demonstrate how your work influenced feature changes and platform improvements. By the end of the internship, you will have contributed to over one hundred usability sessions and shaped multiple product decisions.
- Grow as a Researcher: Work closely with mentors in UX and product to develop skills in program management, organization, unbiased interviewing, and research thinking. Learn modern AI-powered research techniques to equip yourself with cutting-edge workflows.
- Achieve Research Independence: By the conclusion of the internship, be able to design, recruit, conduct, analyze, and present a complete usability testing project independently with minimal oversight.
Other
- Currently enrolled in, or recently graduated from, a graduate program in psychology, human factors, anthropology, or another social science field with significant study of human behavior.
- Able to accommodate a 20-hour-per-week schedule for the duration of the internship.
- Successful completion of a background check.
- Work remotely on a schedule that accommodates academic and personal commitments.
- Eligible to work in the United States; Runpod is currently unable to sponsor employment visas.
