ServiceNow is looking for UX Researcher Interns to help transform how work is done by leveraging AI-enhanced technology and building innovative software that makes workflows smarter. The goal is to represent the needs of customers and end users and influence product strategy and roadmaps.
Requirements
- Portfolio of work is required at time of interview
- Experience successfully applying customer-centered research and mixed design methods, highly preferred
- Working knowledge of planning, developing and conducting User Research and Testing
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Responsibilities
- Conduct UX Research, across all phases of the product lifecycle from discovery to design validation, using various methodologies to represent the needs of customers and end users.
- Contribute to the full research lifecycle, including planning, conducting studies, and presenting insights.
- Communicate your findings through artifacts such as personas, journeys, task analyses, etc. as needed to your core team.
- Support design by conducting concept testing and/or usability testing.
- Partner with cross-functional teams, like Product and Design, leveraging your research, communication and collaboration skills to drive shared understanding and decision making.
- Partner closely with Sr. UX staff to help influence the product strategy and roadmaps.
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
Other
- Currently pursuing a Masters degree in the Human-Computer Interaction, Human Factors, Cognitive Psychology, or other related degrees
- Able to work full time for 12-weeks during the summer
- Comfortable in a customer facing role where you need to represent the ServiceNow brand
