Optimum is seeking a UX Research leader to oversee the planning, execution, and communication of user experience research across all product initiatives, aiming to understand end-to-end customer journeys, motivations, and pain points to improve user experience for both customer-facing products and internal tools.
Requirements
- 7+ years of experience conducting primary research (either qualitative or quantitative) end-to-end (designing, fielding, analyzing and reporting out data)
- 2+ years of experience directly managing, coaching and developing mid or junior level researchers
- Experience directly managing, understanding, or introducing different research methodologies to teams
- Experience building teams over time through hiring, growing, and retaining high-functioning researchers
- Track record of translating research into business impact
- Experience working with a variety of cross-functional peers and stakeholders (product managers, data scientists, designers, engineers, policy, communications, marketing, etc.)
Responsibilities
- Build and lead a UX research team to deliver on multiple product scrums with researchers of different disciplines
- Plan, recruit, conduct, and/or oversee all product related UX Research
- Create and maintain a research roadmap informed by product development roadmaps as well as longer term strategic research and diary studies
- Represent the UX Research function and evangelize process and benefits to the rest of the company
- Mentor other researchers and product designers to encourage best practices and thinking like a UX researcher to get prototypes and design solutions closer to the mark ahead of testing
- Stay informed on trends and tools in UX Research to keep our research capabilities modern and relevant
- Participate in discovery workshops, planning, and reviews to weigh in with insights, and to identify and plan any dependent research and success metrics
Other
- Bachelor’s degree or significant experience conducting UX research with meaningful business impact
- resourceful, collaborative, team-oriented and passionate about delivering consistent excellence
- deep commitment to ethical, inclusive, and accessible design
- people leader
- transformational leadership
