Smartsheet is looking to scale the impact of UX research by creating systems, tools, and processes that help researchers deliver impact at scale. The UX Research Operations Specialist II will partner with researchers, designers, and product teams to streamline recruitment, improve knowledge sharing, and ensure the research practice runs smoothly.
Requirements
- Hands-on experience with participant recruitment cycles and familiarity with research tools, platforms, and vendor management.
- Comfort with compliance in participant recruitment, data handling, and governance practices.
- A mindset for continuous improvement—always seeking ways to optimize and scale processes.
Responsibilities
- Run participant recruitment: Manage full recruitment cycles (targeting, screening, scheduling) while maintaining databases and improving tools.
- Streamline processes: Collaborate with your manager and team to prioritize initiatives, refine roadmaps, and make incremental improvements to workflows, policies, and governance.
- Support tools and vendors: Help procure, manage, and evaluate research tools and platforms; coordinate with vendors as needed.
- Ensure compliance: Support adherence to privacy, legal, and ethical standards in recruitment, data handling, and governance practices.
- Enable teams: Create templates, guides, and training resources to help researchers and partners self-serve operational needs.
- Own and organize: Take initiative on operational tasks, manage complex project documentation, and ensure knowledge is systematically stored and accessible.
- Track resources: Contribute to budget tracking for research tools, vendors, and participant expenses.
Other
- Experience in UX Research Operations, Product Operations, or Design Operations (or a closely related operational/enablement role).
- Strong organizational skills for managing workloads and documentation, with a track record of taking initiative and delivering consistently.
- Clear communication skills—able to simplify complexity, share updates confidently, and adapt presentations for different audiences.
- Proactive stakeholder engagement and the ability to earn trust across teams.
- You will report to our UX Research Director, who is located remotely, and you may work from anywhere in the US where Smartsheet is a registered employer.
