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UX Researcher

iManage

$103,000 - $131,000
Jul 4, 2025
Chicago, IL, US
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iManage is looking to hire a UX Researcher to impact the direction for a suite of enterprise software solutions across multiple domains by uncovering insights that inform product direction, feature design, and overall user satisfaction.

Requirements

  • 3+ years of experience as a UX Researcher.
  • Experience collaborating with designers, developers and product teams across multiple products.
  • Experience in desktop, mobile or web application testing in both moderated and unmoderated environments.
  • Experience planning long-term user research strategy.
  • Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process.
  • Experience delivering actionable insights that impact product tactically and strategically.
  • Experience spotting and prioritizing highest value initiatives in the sea of marginal improvements.

Responsibilities

  • Establishing the foundation for both qualitative and quantitative research across 2-3 products.
  • Determining and implementing the best UX research methodology to use for a particular product/feature.
  • Planning and conducting generative and evaluative research (e.g., user interviews, usability testing, surveys, etc.).
  • Developing personas, user journey maps, and other artifacts to communicate user needs.
  • Defining benchmarking metrics and tracking them over time.
  • Moderating remote and in-person user test sessions.
  • Analyzing qualitative and quantitative data to extract actionable insights.

Other

  • flexible working policy that supports a healthy balance between personal and professional well-being.
  • in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
  • Bachelor’s degree in Human Computer Interaction, Human Factors, Psychology, User Experience Design, Industrial Design, Industrial Engineering, or other related fields (or equivalent practical experience). M.S./M.A. (or equivalent practical experience) is preferred.
  • A passion for uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems.
  • An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions.
  • Excellent verbal and written communication skills.
  • Comfort with ambiguity and fast iteration cycles.
  • Confidence to advocate for user needs when technical constraints create resistance.