iManage is looking to hire a UX Researcher to impact the direction for a suite of enterprise software solutions across multiple domains by uncovering insights that inform product direction, feature design, and overall user satisfaction.
Requirements
- 3+ years of experience as a UX Researcher.
- Experience collaborating with designers, developers and product teams across multiple products.
- Experience in desktop, mobile or web application testing in both moderated and unmoderated environments.
- Experience planning long-term user research strategy.
- Proven ability of conducting user research in a LEAN UX environment and Agile/Scrum development process.
- Experience delivering actionable insights that impact product tactically and strategically.
- Experience spotting and prioritizing highest value initiatives in the sea of marginal improvements.
Responsibilities
- Establishing the foundation for both qualitative and quantitative research across 2-3 products.
- Determining and implementing the best UX research methodology to use for a particular product/feature.
- Planning and conducting generative and evaluative research (e.g., user interviews, usability testing, surveys, etc.).
- Developing personas, user journey maps, and other artifacts to communicate user needs.
- Defining benchmarking metrics and tracking them over time.
- Moderating remote and in-person user test sessions.
- Analyzing qualitative and quantitative data to extract actionable insights.
Other
- flexible working policy that supports a healthy balance between personal and professional well-being.
- in-office presence on Tuesdays & Thursdays to collaborate, connect, and learn from peers - while also maintaining the flexibility for meaningful work-life balance.
- Bachelor’s degree in Human Computer Interaction, Human Factors, Psychology, User Experience Design, Industrial Design, Industrial Engineering, or other related fields (or equivalent practical experience). M.S./M.A. (or equivalent practical experience) is preferred.
- A passion for uncovering pain points and delights in digital products, as well as helping to solve difficult user experience problems.
- An ability to effectively articulate issues and concerns to team members and clients as well as working to strategize potential solutions.
- Excellent verbal and written communication skills.
- Comfort with ambiguity and fast iteration cycles.
- Confidence to advocate for user needs when technical constraints create resistance.
