At Alcon, the business problem is to design and develop engaging user experiences for a variety of applications, and to create studies to understand how users interact with systems, using data to identify trends and statistical findings.
Requirements
- Proficient in modern research (e.g. Dovetail, Dscout, Usertesting.com, SurveyMonkey, Maze)
- Proficient in analysis (e.g. Google Analytics, Quantum Analytics, R, SPSS)
- Proficient in data visualization tools (e.g. FigJam, Excel, PowerPoint)
- Five years of relevant experience in qualitative and quantitative research
- Ability to utilize cluster analysis to support data-driven methods for persona development
- Ability to create UX research roadmaps in collaboration with product team for continuous improvement across the product
- Ability to fluently read, write, understand and communicate in English
Responsibilities
- Collaborate with product and design teams to clearly articulate problem statements, assumptions, and decisions to be informed by research efforts.
- Recommend appropriate range of methodologies (primarily Quant, but potentially Qual) with respect to timeline and budget, helping align key product and design stakeholders.
- Design, administer, and analyze studies while ensuring data integrity, research ethics, and quality insights.
- Analyze quantitative research datasets, finding patterns and trends, and communicate findings to internal stakeholders
- Develop and conduct periodic market and exemplar analyses to compare Alcon against current and potential competitors.
- Analyze analytics data to develop Dashboards and reports to help inform strategic decision making.
- Collaborate with Data Science team to identify findings for supplemental research and testing.
Other
- Bachelor’s Degree, or equivalent years of directly related experience (or high school +15 yrs; Assoc.+10 yrs; M.S.+3 yrs; PhD+1 yrs)
- Collaborate with teammates to share standard processes and findings as work evolves
- Ability to work with focused growth and development opportunities
- Relocation - No
- Sponsorship - No
