The company is looking to solve the problem of improving the user experience of its digital products through end-to-end user research studies.
Requirements
- Strong knowledge of qualitative and quantitative research methods.
- Experience with research tools such as Maze, User Interviews, User Testing, Optimal Workshop, Hotjar, or others.
- Proficiency in data analysis and visualization tools (e.g., Excel, SPSS, Tableau, Dovetail).
- Experience with A/B testing and other experimental research methods.
- Familiarity with Agile development methodologies.
- Experience working on mobile, web, or other digital products.
- Knowledge of UI/UX design principles and prototyping tools (e.g., Figma).
Responsibilities
- Conduct End-to-End User Research Studies: Plan and execute user research using various methods such as interviews, usability testing, surveys, focus groups, and field studies.
- Analyze Data: Synthesize both qualitative and quantitative data to generate actionable insights that will inform product design and strategy.
- Create Research Deliverables: Document and present research findings clearly and effectively through reports, presentations, user personas, and user journey maps.
- Identify User Pain Points: Continuously monitor and evaluate user feedback, usage data, and behavior to identify areas of improvement and innovation.
- Develop Research Strategy: Contribute to developing a long-term research strategy, identifying opportunities for future research based on business needs and user goals.
- Support Usability Testing: Conduct usability tests to validate design concepts and help optimize the user experience.
- Advocate for the needs of the customer: Consult on best practices and UX standards.
Other
- 5+ years of experience in UX research, preferably in a digital product environment.
- Strong communication skills with the ability to present findings to diverse stakeholders.
- A user-centered mindset with a passion for improving the user experience.
- Ability to work independently and manage multiple projects in a fast-paced environment.
- Medical, vision, and dental benefits, 401k retirement plan, variable pay/incentives, paid time off, and paid holidays are available for full time employees.
