Roku is looking for an experienced UX Researcher to focus on innovative, engagement-driven content experiences within the Roku platform. These projects go beyond helping viewers find content quickly — they aim to make time spent in the Roku interface enjoyable, memorable, and habit-forming. You will contribute to initiatives that blend entertainment, interactivity, and discovery. You will also support other research needs within Roku’s Content business area, working on products and features that help connect users with content they love while balancing business goals and user needs.
Requirements
- 3+ years' experience as a UX Researcher in industry settings (not including academic experience)
- Proven skill with a broad methodological toolkit, including interviews, usability testing, surveys, field studies, diary studies, and quantitative analysis
- Confidence in selecting the most appropriate methods for a given problem or question
- Experience collaborating with teams of business leaders, designers, researchers, product managers throughout the planning and development process
- Experience gathering and understanding business strategy, and find the right balance between user and business needs
- Experience with mixed methods research
- Strong project management skills with the ability to define, plan, and lead projects forward
Responsibilities
- Develop, plan, and execute research initiatives in collaboration with UX Research managers, other UX researchers, product managers, leaders at Roku, UX and visual designers, and others
- Utilize your research insights to influence the selection, definition, and design of product offerings that maximize engagement, leading to high customer retention
- Collect and analyze user behavior through both generative and evaluative methodologies
- Effectively present research insights to diverse stakeholder audiences through written reports and presentations
- Work closely with multiple key stakeholders to identify the problems and business goals that your research will address
- Be a deeply embedded member of product teams, while also being a strong collaborator on the UX research team
Other
- Excellent communication, facilitation, presentation, interpersonal, and analytical skills
- Experience in the entertainment field, working with teams producing TV/Movies, is a plus
- An ability to operate autonomously: You have significant experience owning the research approach for whole products, including multi-phase planning; building relationships with stakeholders and including them in the process; and proactively suggesting research needs/methods
- Comfortable with accepting guidance from UX Research managers or senior-level researchers to optimize the research approach, as well as from non-research stakeholders
- A passion for researching people
