Symbotic is seeking a UX Researcher to conduct resonance testing, concept validation, and usability testing for its supply chain robotics solutions to ensure intuitive, efficient, and user-aligned robotic systems and software interfaces
Requirements
- Proficiency in UX research methodologies, including resonance testing, concept validation, and usability testing
- Experience with research tools such as Miro, UserTesting, Lookback, or similar platforms for conducting and analyzing studies
- Familiarity with data analysis tools (e.g., Excel, SPSS, or Tableau) for quantitative research
- Knowledge of supply chain operations or robotics systems is a plus
- Experience conducting research for hardware-software integrated systems, such as robotics
- Understanding of accessibility standards (e.g., WCAG) to ensure inclusive user experiences
Responsibilities
- Conduct Resonance Testing: Design and execute resonance testing to gauge user reactions, emotional responses, and alignment with proposed design concepts for robotics interfaces and software
- Perform Concept Validation: Plan and conduct studies to validate design concepts, ensuring they meet user needs and business objectives within the supply chain and robotics context
- Execute Usability Testing: Develop and lead usability testing sessions for prototypes, existing systems, and new features, identifying pain points and opportunities for improvement
- Gather User Insights: Use qualitative and quantitative methods, such as interviews, surveys, and observations, to understand user behaviors, preferences, and challenges in interacting with robotic systems
- Analyze and Synthesize Data: Translate research findings into clear, actionable insights through reports, presentations, and visualizations to guide design and development teams
- Collaborate with Cross-Functional Teams: Work closely with UX designers, product managers, and engineers to integrate research insights into product development and refine user experiences
- Advocate for Users: Champion user-centered design principles, ensuring user needs are prioritized throughout the product lifecycle
Other
- Minimum of 3 years of professional experience in UX research, ideally with exposure to technical systems, robotics, or supply chain industries
- Bachelor’s degree in Human-Computer Interaction, Psychology, Design, Anthropology, or a related field
- Strong analytical skills to interpret complex data and derive meaningful insights
- Excellent communication and presentation skills to share findings with diverse stakeholders
- Up to 10% of travel may be required
