Ibotta is seeking a UX Researcher to optimize product launches, prioritize resources, and identify whitespace opportunities by understanding users and the business environment.
Requirements
- 3-5 years experience of applied UX research in an in-house or agency setting
- Experience scoping and conducting complex research projects
- Understanding of the strengths and shortcomings of different research methods - and when and how to select one approach over another
Responsibilities
- Use a mix of qualitative and quantitative methodologies to understand our users and business environment.
- Up-front, generative discovery (e.g. user and stakeholder interviews, journey mapping, service blueprinting, task analysis, personas/JTBD, etc.)
- Partner with designers in the iterative design process (e.g. usability testing, click testing, information architecture card sorting & tree tests, etc.)
- Post-launch optimization and continuous discovery efforts (e.g. A/B & multivariate testing, UMUX and other user sentiment surveys, etc.)
- Advocate for both UXR as a practice (principles, methodology, operations) as well as the specific insights and ramifications of your research efforts.
- Use industry standard tools such as UserTesting, Miro, Qualtrics, dScout, Google Workspace, Slack, etc.
- Be a self-starter managing and communicating your priorities, timelines, and projects’ strategic direction
Other
- Candidates must live in the United States.
- Be counted on to champion UXR with engineering, business development, and marketing partners
- Embrace and uphold Ibotta’s Core Values of Integrity, Boldness, Ownership, Teamwork, Transparency, and A good idea can come from anywhere
- Curiosity - both in the work to be done and in growing your skills as a UXR
- Ability to thrive in an environment of ambiguity as we grow the UXR practice
- Applicants must be currently authorized to work in the United States on a full-time basis.
