Retool is building the first enterprise AppGen platform that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. The business problem is that most companies don't have adequate resources to properly invest in custom internal software, leading to outdated tools or manual processes. Retool aims to solve this by enabling a wider range of users, including analysts and operators, to build production-grade software safely and efficiently, especially in the context of AI integration.
Requirements
- 4+ years of experience in UX research, product research, or a related field, ideally in B2B or technical product environments
- Proven ability to own research projects end-to-end, from scoping through to execution and analysis, leveraging a range of qualitative and quantitative methods
- Strong synthesis and storytelling skills, with an ability to distill ambiguity into clarity and make insights resonate with diverse audiences
- Experience shaping product direction through early-stage generative research and iterative usability testing
- Comfort working in ambiguous problem spaces and a bias toward action—you're as strategic as you are scrappy
- Deep curiosity about how complex systems work, especially technical workflows or developer tools
- Experience working on AI products, along with an understanding of how these technologies work and implications for how users interact with them
Responsibilities
- Work with stakeholders to identify knowledge gaps, latent assumptions, and open questions to prioritize opportunities for impactful research.
- Plan, conduct, and analyze studies leveraging a range of qualitative and quantitative methods—from tactical usability tests, to in-depth interviews, in-product surveys, and more—to generate actionable learnings.
- Balance speed with research rigor, creatively leveraging research methods to work within constraints.
- Triangulate insights from across user research, product usage, support, and market signals, to surface meaningful patterns.
- Distill complex data into clear, compelling stories for teams across the org, from product, design, and engineering peers to executive stakeholders.
- Collaborate with your teammates to shape our research practice, evolve our processes, and help embed user-centered thinking across everything we do.
Other
- Excellent collaboration and communication skills, with an understanding for how to bring others into the process and rally teams around user insights
- Ability to manage multiple priorities, scope projects appropriately, and deliver high-quality work on time
- Bachelor’s or advanced degree in Human-Computer Interaction, Psychology, Human Factors, Computer Science, or similar field
- Familiarity with design thinking frameworks, usability evaluation techniques, and A/B testing
- A portfolio of work that demonstrates the ability to drive measurable business impact by informing product and design decisions
