Amazon’s Device Design Group is looking to make informed decisions based on sound mixed-method research and analytics to develop and apply customer insights.
Requirements
- Knowledge of behavioral science research methods and experimental design.
- Experience in the utilization of behavioral data and the design and analysis of A-B tests.
- Experience researching and developing experiences for global markets.
- Experience with ethnographic techniques, contextual inquiry, user insight generation, and related methodologies.
- Experience designing and running original experimental research on digital products and services.
- Working understanding of the design process and how research is appropriately integrated at each phase.
- Basic grasp of quantitative data analysis and inferential statistics.
Responsibilities
- Define and execute research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.
- Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.
- Translate insights into measurable customer experience outcomes aligned to business goals.
- Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes.
- Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.
- Generate insights and artifacts that influence and are adopted by other teams across Amazon.
- Define and build strong heuristic user research frameworks for the design team to leverage.
Other
- 3+ years of demonstrated success contributing to the design of successful digital products and services.
- BA/BS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.
- MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field (preferred).
- A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry) (preferred).
- Strategic, business-building approach to research with a passion for translating data into bottom-line impact.
- Solid written, verbal, and visual communication skills; ability to distill complex ideas into concise and accurate narratives that enlighten and inspire.
