TikTok aims to deliver a brand new and better e-commerce experience to its users by building an innovative, secure, and intuitive e-commerce ecosystem.
Requirements
- Experience utilizing various research design methods (i.e. usability studies, contextual inquiry, surveys, etc.)
- Relevant product research experience, either in an end-to-end, usability, or generative setting.
- Experienced or interested in monetization products and product design processes.
- Experience leading strategic research efforts and integrating user research into product designs.
- Comfortable dealing with conflicts, solving ambiguous and open-ended problems independently.
Responsibilities
- Lead strategic research to identify novel product opportunities and conduct independent research on multiple aspects of products and experiences.
- Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing).
- Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Understand and incorporate complex technical and business requirements into research.
- Advocate research findings to diverse audiences through written reports and in-person presentations.
Other
- At least 5 years of experience working in UX Research.
- Ability to take initiative and ownership of the program with an entrepreneurial mindset.
- Proven ability to lead creative projects, solve complex problems using data, and inspire the team to think outside the box.
- Passionate about contributing and building an outstanding and industry-leading design community.
- Collaborative, establish relationships quickly, and have experience influencing and working with multiple cross-functional partners, including leaders.
