Stripe is looking to increase the GDP of the internet by providing a financial infrastructure platform for businesses, and the UX Research team is working to deliver products and experiences that fulfill user needs.
Requirements
- Has 3+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
- Can conduct complex research at scale and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
- Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics
- Are primarily a qualitative researcher, with relevant experience in consumer product space
- Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
- Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
- Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
Responsibilities
- Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
- Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
- Prioritize research projects and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
- Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
- Partner closely with other researchers to build out Stripe’s research practice and infrastructure
- Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs
- Conduct complex research at scale and demonstrate the use of a variety of research methods
Other
- Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery
- Demonstrate autonomy and resilience on a fast-paced team
- Can work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers
- Can prioritize research projects and approaches across multiple work streams
- Can disseminate research insights to evolve and enhance Stripe’s understanding of user needs
