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Waymo aims to build trust in autonomous driving technology by improving mobility access and reducing traffic fatalities. The role focuses on enhancing the user experience for operational tools used in Waymo's autonomous driving ecosystem.

Requirements

• Worked on a multi-touchpoint product/service offering that included a significant real-world physical element (i.e., not only a digital product or fully-online experience)
• Immersive and inclusive collaboration with key collaborators: UX design, UX writing, UX Eng, PM / TPM; you garner feedback along the lines of, ‘they are so fantastic to work with!’
• Experience managing research operations for your own studies, e.g., screening, recruiting, scheduling
• Experience with the operational implementation of autonomous driving technologies
• Experience partnering with research vendors and managing vendor relationships
• Experience with localizing products in a non-English speaking context
• Fluency in written and spoken Japanese

Responsibilities

• Lead fast-paced mixed-method research projects (alone or in small teams) end-to-end, with a focus on running studies on-the-ground (not in a UX lab setting), including interviewing, surfacing insights, and building presentations
• Collaborate closely with work partners from the UX Design team, PM, Ops, and Engineering
• Stay up-to-date on Product and Ops priorities within the Ops Tooling domain, helping to shape UXR project prioritization and scoping
• Build and maintain a deep understanding of the latest workflows and SOPs, immersing yourself in Waymo’s operations and developing empathy for users of operational tools in depots, workshops, and on the road
• Led fast-paced mixed method research projects by yourself or in small teams where you were on-the-ground running studies outside of a UX lab setting, interviewing participants, finding the salient insights, building visuals and presentation decks
• Extensive experience mapping operations or enterprise tooling workflows using frameworks such as critical user journeys or jobs to be done
• Launched tech products at an early stage where the company was in a fast learning cycle and working to scale rapidly

Other

• This role follows a hybrid work schedule and will report to a Manager of Product & Customer Research
• Travel to Waymo depot and remote monitoring locations to conduct field research will be required (Up to ~30% of the time, depending on project scopes)
• Travel for Waymo Insights Team offsites that are not in the Bay Area (1-2 times per year, 2-3 days each)