American Express is looking to solve the business problem of scaling and growing its Membership Portfolio Services by developing and scaling several growing businesses that are strategically important to American Express. They aim to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive growth over the mid-to-long term. The specific role is focused on the Digital Offer Ecosystem and product management of Amex Offers, a key product used to achieve engagement and revenue goals via targeted offers presented to the right customer, at the right time, in the right channel.
Requirements
- Deep knowledge of loyalty marketing and/or the digital offer ecosystem (DOE) and/or Amex Offers.
- Exceptional problem-solving and strategic thinking skills, with a keen ability to understand and identify technical issues, and come up with creative marketing solutions
- Ability to manage multiple business and technology workstreams, as well as the strong organizational skills necessary to do so.
- Skilled in Agile product development methodologies and comfortable with collaboration tools.
- Proven track record working in digital product management, including launching digital experiences from start to finish
Responsibilities
- Define and execute the strategic vision for Amex Offers to ensure the organization can source and scale the right set of offers and improve the card member experience
- Lead Offers Operations ensuring accurate and efficient campaign execution to deliver a best-in-class global marketing channel
- Drive enterprise strategy by anticipating competitive shifts, digital innovation trends, and regulatory changes across focus markets
- Provide executive oversight of delivery, ensuring enterprise prioritization, disciplined execution, and organizational accountability
- Drive the roadmap, and collaborate across key stakeholders on prioritization, and end-to-end-product management for the Amex Offers Transformation workstream leveraging the Value Co-Creation (VCC) operating model.
- Lead the design, development, and deployment of offers products + capabilities, collaborating across numerous platforms and function teams (e.g. product, technology, legal)
- Ensure compliance across enterprise-level risk standards by conducting thorough risk/compliance processes with proper controls
Other
- Experienced leader with at least 8+ years of experience of Product Strategy or Digital Experience work, with a focus in loyalty / performance marketing preferred
- Demonstrated success in building, leading, and developing high-performing and diverse product teams
- Excellent communication skills with the ability to engage, influence, and encourage partners/stakeholders to drive collaboration and alignment
- Significant experience positively collaborating with and influencing partners in a matrixed environment.
- Proven ability to adjust quickly to shifting priorities and manage through ambiguity and rapid change.
- Customer-centric mindset with strong business acumen
- Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.
