BNY is seeking a User Experience Researcher to contribute to research activities across their product teams, specifically within the Design Hub, to partner with areas of the bank that have not historically worked with Design on a project basis, and to ensure research best practices are followed in alignment with BNY's Design Practice.
Requirements
- 6-8 years of experience in UX research
- Deep expertise in facilitating qualitative research, with broad knowledge across multiple methodologies
- Strong analytical skills with ability to synthesize information across multiple factors
- Experience with enterprise feedback tools such as Qualtrics, Medallia, Foresee, etc.
- Ability to work with limited direction on new assignments
- Experience in securities or financial services industry is a plus
Responsibilities
- Conduct and manage research projects aligned to your assigned product experience and strategic research efforts
- User needs analysis and behavioral research
- Facilitating user feedback on strategic business priorities and features
- Validating new designs and product features before development
- Conducting usability testing for early release and production software
- Contributing to feedback programs for live software that integrate into QA and product workflows
- Lead specialized research practice areas to enhance overall practice maturity
Other
- Bachelor's degree in psychology, user experience, design, human-computer interaction, or related discipline; advanced degree a plus
- Excellent communication and presentation skills across various audience types
- Exceptional attention to detail and organizational skills
- Drive relationships and interactions with design and product experience leads
- Build relationships with product managers to influence multi-year roadmaps
- Manage communications around internal projects efficiently
- Take ownership in driving work forward while maintaining open communication channels
- Anticipate problems and proactively develop solutions
- Manage relationships with client-facing teams
- Lead trainings and workshops in your area of expertise
- Contribute to enhancing team processes and organizational efficiency
