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Vice President - Design Operations II

BNY

$109,000 - $203,000
Jul 4, 2025
New York, NY, USA
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BNY is looking for a VP, Senior Product Design Operations to orchestrate and optimize the people, processes, and practices for the Wealth Services platform's UX team to foster a creative environment for dynamic design across various applications.

Requirements

  • 8+ years experience in Project Management/Operations role
  • Experience working in complex, matrixed, global or multi-national organizations
  • Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals
  • Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along
  • Track record in using a strategic approach to solve complicated problems and strong collaboration skills in order to bring partners into the process
  • Strong communication skills, articulating the impact and supporting decisions with grace, logic and data
  • Comfortable working with different levels of leadership in order to define the roadmap and prioritization for key programs and initiatives

Responsibilities

  • Orchestration and optimization of people, processes, and practices necessary to foster a creative environment for dynamic design
  • Support and help develop best practices for the UX team on how we work together, and how we get work done
  • Establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives
  • Facilitate internal meetings
  • Coordinate with head of design ops on scheduling/HR/team health/budget
  • Identify pain points in internal processes, and implementing solutions
  • Coach, mentor, guide and assign/schedule work across the design studio team in collaboration with design leads, deadlines, and shifting priorities

Other

  • Be comfortable in a leadership or team member role (player/coach mentality)
  • Foster a collaborative and inclusive culture
  • Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement
  • Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, explain recommendations with authority and openness, and are comfortable advocating for design with partners and leaders at different levels
  • Must maintain both drive and patience throughout the journey
  • Candidate must build trust and proactively partner with UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes
  • Should be curious, ask questions, and be driven to connect the dots
  • Working knowledge of the financial services industry, security markets, and regulations a plus
  • Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred