BNY is looking for a VP, Senior Product Design Operations to orchestrate and optimize the people, processes, and practices for the Wealth Services platform's UX team to foster a creative environment for dynamic design across various applications.
Requirements
- 8+ years experience in Project Management/Operations role
- Experience working in complex, matrixed, global or multi-national organizations
- Proactively identify and resolve issues that may impair the team from meeting strategic, business, or financial goals
- Strong data-driven visual, verbal, and written story-telling skills with ability to bring partners along
- Track record in using a strategic approach to solve complicated problems and strong collaboration skills in order to bring partners into the process
- Strong communication skills, articulating the impact and supporting decisions with grace, logic and data
- Comfortable working with different levels of leadership in order to define the roadmap and prioritization for key programs and initiatives
Responsibilities
- Orchestration and optimization of people, processes, and practices necessary to foster a creative environment for dynamic design
- Support and help develop best practices for the UX team on how we work together, and how we get work done
- Establish the operational foundation, strategy, and direction to ensure the UX teams have what they need to thrive and deliver great work aligned with strategic initiatives
- Facilitate internal meetings
- Coordinate with head of design ops on scheduling/HR/team health/budget
- Identify pain points in internal processes, and implementing solutions
- Coach, mentor, guide and assign/schedule work across the design studio team in collaboration with design leads, deadlines, and shifting priorities
Other
- Be comfortable in a leadership or team member role (player/coach mentality)
- Foster a collaborative and inclusive culture
- Always with the underlying goal of helping us as a team grow and develop new skills, while increasing trust, transparency, and engagement
- Candidate should be adept at utilizing data to articulate their rationale, are a clear communicator, explain recommendations with authority and openness, and are comfortable advocating for design with partners and leaders at different levels
- Must maintain both drive and patience throughout the journey
- Candidate must build trust and proactively partner with UX, Product, Tech & Business stakeholders to set the stage for the team to achieve exceptional outcomes
- Should be curious, ask questions, and be driven to connect the dots
- Working knowledge of the financial services industry, security markets, and regulations a plus
- Bachelor's degree in psychology, user experience, design, human computer interaction or a related discipline, or equivalent work experience required, advanced degree preferred
