Shape the future of user experience with strategic design initiatives that blend business needs and user insights for Payments Operations.
Requirements
- 8+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design, accessibility guidelines and assistive technologies, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)
- Proven ability interpret complex data sets and transform into actionable insights for informed decision-making
- Familiar with technology concepts and an understanding of various technical approaches and lifecycles. (e.g. agile development methodologies, DevOps practices, and fronend dev structures)
Responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
- Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Operate with an iterative design mindset, gather and incorporate user feedback and insights to continuously improve the overall user experience of our offerings
Other
- As a Vice President Experience Design Lead in Payments Operations, you will play a pivotal role in shaping the user experience across our products and services.
- As a subject matter expert, collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility.
- Design leadership or managerial experience
- Comfortable with structuring and planning design work in cross-functional contexts
- Prior experience designing applications within complex business domains (financial services, other)
