HUB International is seeking to transition from the 'exploration' phase to enterprise-wide AI enablement, aiming to enhance operational efficiency, employee productivity, customer engagement, and competitive advantage through the adoption, development, and governance of AI and automation initiatives.
Requirements
- 10+ years of leadership experience in AI, digital transformation, or enterprise technology strategy.
- Proven track record of deploying AI or intelligent automation initiatives in complex, regulated industries (insurance/financial services preferred).
- Background in AI product management, enterprise change leadership, or managing technical squads in Agile/Scrum environments.
- Deep familiarity with AI governance frameworks, model risk management, and compliance in enterprise environments such as NIST, AI RMF, OECD or ISO/EIC 42001.
- Strong expertise in Microsoft 365 ecosystem, OpenAI/LLM technologies, RPA platforms (e.g., UiPath), and cloud (Azure, AWS, or GCP).
- Demonstrated ability to lead cross-functional teams, scale POCs to enterprise products, and communicate complex strategies to executive stakeholders.
- Familiarity with agentic automation and AI orchestration concepts.
Responsibilities
- Define and champion HUB’s enterprise AI & automation roadmap in alignment with business strategy.
- Build a forward-looking portfolio focused on five strategic pillars: Baseline GenAI, ML and AI capability; Onboarding Enablement; Sales & Servicing capabilities and vendor capability; AI-Powered RPA and Document Ingestion; Digital D2C AI Capabilities.
- Oversee the delivery of key MVPs and scale across business lines.
- Partner with product, engineering, application, technology, data and business leaders to build and deploy intelligent automation across identified HUB business areas.
- Establish a Center of Excellence and agile squads to develop, test, and scale AI products.
- Serve as executive sponsor of the AI Governance Board, ensuring all AI use cases comply with security, privacy, legal, and ethical standards.
- Lead the third-party AI vendor assessment process, selecting and overseeing partnerships with identified AI vendors.
Other
- Ability to orchestrate product and technical squads, business sponsors, and governance leaders toward common outcomes.
- Champion responsible innovation—embedding AI into key areas of our business processes like sales enablement, servicing, onboarding, policy servicing, and customer engagement workflows through automation, intelligent orchestration, and human-in-the-loop experiences.
- Close alignment and collaboration with HUB’s core business lines and leaders, legal, security and compliance teams and the broader IT organization to ensure consistent, value added and secure solutions.
- Serve as HUB’s executive ambassador for AI strategy, translating complex AI opportunities into impactful, user-friendly experiences, while managing vendor partnerships, product delivery, and change adoption across the enterprise.
- Strong customer service and servant leadership across a dynamic and decentralized business ecosystem.
- Establish “human-in-the-loop” safeguards, change management, and knowledge scoping across solutions.
- Drive user adoption by collaborating with HR, Comms, and L&D to deploy role-specific training and AI playbooks.
- Create enterprise-wide success metrics and feedback loops to monitor performance and value realization.
- Empower HUB’s workforce through productivity-enhancing AI embedded in daily tools like M365, Teams, and CRM systems.
- Knowledge of the insurance industry and insurance brokerage.
- Knowledge of digital direct to consumer platforms and the application of AI to those sales and servicing workflows.
- Do you believe in the power of innovation, collaboration, and transformation?
- Do you thrive in a supportive and client focused work environment?
- Are you looking for an opportunity to help build and drive change in a rapidly growing and evolving organization?
- When you join HUB International, you will be part of a community of learners and doers focused on our Core Values: entrepreneurship, teamwork, integrity, accountability, and service.
- The expected salary range for this position is $250,000 o $300,000
- HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
- Required Travel: Negligible
- Required Education: Bachelor's degree (4-year degree)
